TERMS OF SERVICE

AGREEMENT TO OUR LEGAL TERMS

Auro LLC, doing business as Auro (“Company,” “Auro,” “we,” “us,” or “our”), is a company registered in North Carolina, United States. We operate the website https://www.auro.run (the “Site”), the Auro web application and related desktop/web experiences (the “App”), and any other products and services that refer or link to these Terms of Service (these “Terms”) (collectively, the “Services”). Auro is an on-demand multimodal AI agent designed to reduce the time between identifying a UI bug or UX issue and shipping the fix. Instead of writing tickets and reproducing steps manually, you can share your screen while describing the issue. The Services may capture UI/app state and context and generate structured outputs such as change requests, reproduction steps, acceptance criteria, summaries, and prompts you may use with an AI-powered IDE or other tools. You can contact us by phone at 1-(704)-625-6383, or email at team@auro.run. These Terms are a legally binding agreement between you (individually or on behalf of an entity) and Auro regarding your access to and use of the Services. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not access or use the Services. If there is a conflict between these Terms and the EULA, the EULA controls solely with respect to the Application license and client software, and these Terms control with respect to the Services generally. The Privacy Policy governs data practices. Eligibility. The Services are intended only for users who are at least 18 years old. Persons under 18 may not use or register for the Services. Changes to Terms. We may update these Terms from time to time. The updated Terms will be effective when posted (or as otherwise stated). If we make material changes, we will provide reasonable notice (for example, by in-Service notice or

email). By continuing to use the Services after the effective date, you agree to the updated Terms. Definitions. “Inputs” means any content you submit to the Services, including screen-share content, images, audio, text, logs, and other materials. “Outputs” means any results generated by the Services from Inputs (for example, change requests, prompts, summaries, or other artifacts). “Customer Content” means Inputs and Outputs. “Personal Information” has the meaning set forth in our Privacy Policy, as updated from time to time. “Restricted Data” has the meaning set forth in Section 1.3 of the Privacy Policy.

OUR SERVICES

Auro is a desktop/web-first, on-demand multimodal AI agent for software teams. When you use the Services, you may share your screen and describe a UI bug or UX issue live. The Services may capture relevant UI/app state and context (for example, screenshots, UI metadata, logs you choose to provide, and other information you submit) and generate structured outputs such as change requests, reproduction steps, acceptance criteria, summaries, and prompts. Outputs are generated automatically and may be inaccurate, incomplete, insecure, or unsuitable for your use case. You are solely responsible for reviewing, testing, validating, and approving any outputs before using them, including any code changes, prompts, or instructions derived from the Services. The Services are not intended for use in any jurisdiction where your access or use would be contrary to law or would subject us to any registration requirement. If you access the Services from another location, you do so on your own initiative and are responsible for compliance with applicable local laws. You are solely responsible for obtaining all necessary rights, permissions, and consents to submit or display any Inputs through the Services, including third-party applications, customer data, Personal Information, and confidential information. You must not submit Restricted Data. The Services are not designed or intended to process Restricted Data or to comply with industry-specific regulations such as HIPAA, FISMA, GLBA, FERPA, COPPA, ITAR/EAR, or similar laws. If your use would be subject to such laws or would require processing Restricted Data, you may not use the Services. You are solely responsible for configuring your environment to prevent Restricted Data from being exposed (including notifications, messaging apps, password managers, admin consoles, logs/dashboards, and browser tabs). If Restricted Data is nevertheless submitted, it may be processed only incidentally and only to the extent strictly necessary to provide the Services you request, maintain security and integrity, comply with law, and enforce our agreements, and we have no obligation to detect, filter, redact, or remove Restricted Data.

INTELLECTUAL PROPERTY RIGHTS

We own or license all intellectual property rights in the Services, including all source code, databases, functionality, software, designs, text, audio, video, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). The Content and Marks are protected by copyright, trademark, and other laws in the United States and around the world. The Content and Marks are provided in or through the Services on an “as is” basis for your personal, non-commercial use or internal business purpose only. Your use of the Services Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable, limited license to access and use the Services and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose. Except as expressly permitted by these Terms, you may not copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any part of the Services, Content, or Marks for any commercial purpose without our prior written permission. Requests may be sent to team@auro.run. We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of this section is a material breach and will terminate your right to use the Services. Submissions and Contributions Any questions, comments, suggestions, ideas, feedback, or other information you provide about the Services (“Submissions”), and any content you create, submit, post, display, transmit, publish, distribute, or otherwise make available through the Services (“Contributions”), are governed by the USER GENERATED CONTRIBUTIONS and CONTRIBUTION LICENSE sections below. You hereby assign to Auro all right, title, and interest in and to Submissions, and Auro may use Submissions for any lawful purpose without acknowledgment or compensation to you.

USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) any registration information you submit is true, accurate, current, and complete; (2) you will maintain and promptly update such information; (3) you have the legal capacity to

agree to these Terms; (4) you are at least 18 years old; (5) you will not access the Services through automated or non-human means except as expressly permitted by us; (6) you will not use the Services for any unlawful or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation. If you provide information that is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse any current or future use of the Services.

USER REGISTRATION

You may be required to register to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. We may remove, reclaim, or change a username you select if we determine, in our sole discretion, that it is inappropriate, obscene, or otherwise objectionable.

PURCHASES AND PAYMENT

We accept payment methods that may include Visa, Mastercard, American Express, Discover, and PayPal. You agree to provide current, complete, and accurate purchase and account information for purchases made via the Services and to promptly update such information as necessary. Sales tax will be added as required. We may change prices at any time. All payments are in U.S. dollars. You authorize us to charge your chosen payment method for amounts due. We may correct pricing errors even after payment has been requested or received. We may refuse or limit any order, including orders that appear to be placed by dealers, resellers, or distributors.

SUBSCRIPTIONS

Billing and renewal If you purchase a subscription, it will continue and renew automatically unless canceled. You authorize us to charge your payment method on a recurring basis until you cancel. Cancellation All purchases are non-refundable unless required by applicable law. You may cancel your subscription by logging into your account or contacting us. Cancellation takes effect at the end of the current paid term.

POLICY

All sales are final and no refunds will be issued, except as required by applicable law.

PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. You agree not to:

• Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without our written permission.
• Trick, defraud, or mislead us or other users, including attempting to obtain sensitive information.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Disparage, tarnish, or otherwise harm us or the Services.
• Use any information obtained from the Services to harass, abuse, or harm another person.
• Submit false reports of abuse or misuse our support services.
• Use the Services in violation of any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit viruses, Trojan horses, or other harmful code or engage in disruptive behavior such as spamming.
• Engage in automated use of the system, including scripts, bots, scrapers, data mining, or similar tools, except as expressly permitted.
• Delete or obscure copyright or proprietary rights notices.
• Impersonate another user or person.
• Upload or transmit passive or active information collection mechanisms (including tracking beacons or similar technologies) not authorized by us.
• Interfere with or create an undue burden on the Services or connected networks.
• Harass, intimidate, or threaten our employees or agents.
• Attempt to bypass measures designed to prevent or restrict access to the Services.
• Copy or adapt the Services’ software or attempt to decipher, decompile, disassemble, or reverse engineer any part of the Services except as permitted by applicable law.
• Use the Services to compete with us, benchmark, copy features, or build a competing product or service without our written permission.
• Use the Services to advertise or offer to sell goods and services without our approval.
• Sell or otherwise transfer your profile.

USER GENERATED CONTRIBUTIONS

The Services may allow you to create or make available Contributions. Contributions may be viewable by other users and through third-party websites. To the fullest extent permitted by law, any Contributions you transmit will be treated as non-confidential and non-proprietary. You represent and warrant that your Contributions: (a) do not infringe third-party rights; (b) you have the rights, consents, and permissions needed; (c) you have any required releases for identifiable individuals; (d) are not false or misleading; (e) are not unlawful, abusive, defamatory, obscene, or otherwise objectionable; (f) do not violate privacy or publicity rights; (g) do not violate laws relating to minors; and (h) do not otherwise violate these Terms or applicable law.

CONTRIBUTION LICENSE

By posting Contributions to any part of the Services, you grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, reproduce, and otherwise use such Contributions solely to operate, provide, secure, support, and improve the Services, and to comply with law and enforce our agreements. You retain ownership of your Contributions. We are not responsible for statements in Contributions and have no obligation to monitor Contributions.

APPLICATION LICENSE (WEB/DESKTOP)

If you access the Services via the App (including our web application and any desktop client, browser extension, or similar interface), we grant you a revocable, non-exclusive, non-transferable, limited right to access and use the App for your internal business or personal use, strictly in accordance with these Terms and any applicable documentation. You may not: (1) decompile, reverse engineer, disassemble, attempt to derive source code, or decrypt the App except as permitted by applicable law; (2) make modifications or derivative works except as permitted in writing by us; (3) remove or obscure proprietary notices; (4) interfere with or disrupt the Services; or (5) use automated systems to access the Services except as expressly permitted.

SOCIAL MEDIA

You may be able to link your account with third-party accounts (“Third-Party Accounts”). By linking, you represent and warrant that you have the right to disclose login information and/or grant us access without violating third-party terms. We may access and store certain content from your Third-Party Accounts as needed to provide the relevant functionality. Your relationship with third-party service

providers is governed by your agreements with them, and we are not responsible for third-party services or content.

THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites and content. We do not investigate or monitor third-party websites or content and are not responsible for them. If you access third-party websites or content, you do so at your own risk and should review their terms and policies.

ADVERTISERS

We may allow advertisers to display advertisements in certain areas of the Services. We only provide space for such advertisements and have no other relationship with advertisers.

SERVICES MANAGEMENT

We may, but are not obligated to, monitor the Services for violations of these Terms and take appropriate action, including restricting access, removing content, suspending or terminating accounts, and reporting to law enforcement.

PRIVACY POLICY

Our Privacy Policy describes how we collect, use, and disclose information. By using the Services, you agree to our Privacy Policy, which is incorporated into these Terms. The Services are hosted in the United States. If you access the Services from outside the United States, you understand that your information may be transferred to and processed in the United States. In addition, you acknowledge that to provide AI-powered features, Inputs may be transmitted to third-party AI providers acting as our service providers/contractors and permitted to process Inputs only on our instructions and only to provide the Services.

COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe material available on or through the Services infringes a copyright you own or control, send a written notice to team@auro.run that includes: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the material claimed to be infringing and information reasonably sufficient to locate it; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; and (e) a statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on the owner’s behalf. We may remove or disable access to allegedly infringing material and, in appropriate circumstances, terminate repeat infringers. You may be liable for damages if you knowingly make material misrepresentations in a notice.

TERM AND TERMINATION

These Terms remain in effect while you use the Services. We may, in our sole discretion and without notice or liability, deny access to or use of the Services to any person for any reason or no reason, including for breach of these Terms or applicable law. We may terminate your account and delete content at any time. If we terminate or suspend your account, you may not register a new account under your name or another name, including a borrowed or fictitious name, even if acting on behalf of a third party. We may pursue legal remedies as appropriate.

MODIFICATIONS AND INTERRUPTIONS

We may change, modify, or remove content or features of the Services at any time without notice. We may modify or discontinue all or part of the Services without notice. We are not liable for any modification, suspension, or discontinuance. We do not guarantee the Services will be available at all times. Interruptions and delays may occur. You agree we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Services.

GOVERNING LAW

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of laws principles, except where applicable law requires otherwise.

DISPUTE RESOLUTION

Informal negotiations Before initiating arbitration, you agree to contact us using the contact information in the Contact Us section and provide a written description of the dispute. The parties will attempt in good faith to resolve the dispute within thirty (30) days after receipt of notice. Binding arbitration Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules or, for individuals using the Services for personal purposes, the AAA Consumer Arbitration Rules as applicable. The arbitration will be seated in Mecklenburg County, North Carolina. The arbitrator will determine the form of any hearing as permitted under the applicable AAA rules. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver You and we agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding. Exceptions Either party may bring an individual action in small claims court if the claim qualifies. We may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property, confidential information, or the security and integrity of the Services. Injunctive Relief; Irreparable Harm You agree that a breach of the restrictions in these Terms (including PROHIBITED ACTIVITIES, APPLICATION LICENSE, or any misuse or disclosure of Restricted Data) may cause irreparable harm for which monetary damages are an inadequate remedy. Accordingly, we may seek injunctive or other equitable relief (without the necessity of posting a bond or proving actual damages) in any court of competent jurisdiction, in addition to any other remedies available at law or in equity.

CORRECTIONS

We may correct errors, inaccuracies, or omissions and change or update information on the Services at any time without prior notice.

DISCLAIMER

The Services are provided on an “as is” and “as available” basis. Your use of the Services is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy or completeness of any outputs or content.

LIMITATIONS OF LIABILITY

To the fullest extent permitted by law, in no event will we, our affiliates, or our or their directors, employees, agents, contractors, or representatives be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, business interruption, or other damages arising out of or relating to your use of the Services, even if advised of the possibility of such damages. To the fullest extent permitted by law, the total cumulative liability of us and our affiliates to you for any claim arising out of or relating to the Services (whether in contract, tort, strict liability, or otherwise) will not exceed the greater of (a) one

hundred U.S. dollars (US $100) or (b) the amounts paid by you to us for access to the Services in the twelve (12) months immediately preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless us and our subsidiaries, affiliates, and our respective officers, agents, partners, and employees from and against any loss, damage, liability, claim, demand, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your Contributions; (c) your breach of these Terms; (d) your violation of applicable law; or (e) your violation of any third-party rights. We may, at your expense, assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

USER DATA

We may maintain data you transmit to the Services and data relating to your use of the Services in accordance with our Privacy Policy. You are solely responsible for maintaining appropriate backups of any data you submit or rely on. To the fullest extent permitted by law, we have no liability for loss or corruption of data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND

SIGNATURES

Visiting the Services, sending emails, and completing online forms constitute electronic communications. You consent to receive communications electronically and agree that electronic communications satisfy any legal writing requirement. You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and transaction records.

SMS TEXT MESSAGING

Opting out You can stop receiving SMS messages by replying “STOP.” You may receive a confirmation message. Message and data rates may apply, as determined by your carrier and plan. For help, contact team@auro.run or call 1-(704)-625-6383.

CALIFORNIA USERS AND RESIDENTS

If a complaint is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

MISCELLANEOUS

Entire agreement These Terms and any policies or operating rules posted by us constitute the entire agreement between you and us regarding the Services. No waiver Our failure to enforce any right or provision is not a waiver. Assignment We may assign our rights and obligations at any time. You may not assign these Terms without our prior written consent. Severability If any provision is determined to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity and enforceability of remaining provisions. No relationship No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms or use of the Services. Construction These Terms will be construed fairly as to their terms and not for or against either party, and no party will be deemed the drafter for purposes of interpretation. Headings Section headings are for convenience only and do not affect interpretation.

CONTACT US

To resolve a complaint or request further information, contact:

Auro LLC. Phone: 1-(704)-625-6383, Email: team@auro.run